Google Base Catching Up On Feeds After FTP Problems, SingleFeed Speed March 22nd, 2007
Google Base notified its users last night through it’s nifty status update module in its help center that:
“FTP Processing Issue Resolved: Our engineering team has finished correcting the issue that has been affecting our FTP machines over the past few days. Our file processor is now catching up and handling files submitted earlier this week. We expect that our system
will be completely caught up by tomorrow (3/22).”
From what I can tell, the processing is not completely caught up.
Also, I want to properly set expectations for our users. While we’re submitting your feeds every 24 hours, we unfortunately have no control over what happens on the shopping engines’ side. We’re in touch with all the engines to properly push your feeds through, but sometimes there can be delays. Right now this isn’t being properly communicated to our users and we’ll work on fixing that soon.
As for new users, we’re about to update our FAQ/Help pages as well as the rest of our documentation. It’s important to note that it can take up to 5 days to properly submit a feed the first time (only the first submission takes this long). On our end, it takes up to 2 days to categorize your products and then on the shopping engines’ side, mapping and other set up processes can take up to 3 days. We strive to get new feeds up and running ASAP. Please note that any company that guarantees your products will be up and running in 24 hours is just not telling you the truth.