System Update: Feed Processing Error January 30th, 2008
As you know, SingleFeed sends out your data feeds every 24 hours. While we thought our weekend release (January 27) went out without a hitch, it seems we were wrong and feeds were not processed and sent to the shopping engines on Monday, January 28 or Tuesday, January 29. Existing feeds remained live, but new or updated feeds were not processed during this time.
Your data feeds were processed and delivered this morning as soon as we discovered the problem.
I sincerely apologize for any inconvenience this might have caused you. We are implementing new safeguards and better notification systems so that any future feed delivery problems are discovered and addressed much quicker. After about 180 days of no problems delivering feeds, we got a little lax. This won’t happen again.