Standard Product Support
SingleFeed provides a wide variety of resources for cutsomer support
SingleFeed allows its customers to decide which type of service relationship they prefer. Some customers prefer to outsource their comparison engine management to SingleFeed entirely (learn about our fully managed offering), but most merchants opt to leverage SingleFeed's technology and feed management services on a self-support basis.
Web-based support - Customers are able to contact SingleFeed on an ad-hoc basis via email or an online web form in order to ask questions or file cases. SingleFeed also has a self-service support portal which can guide you through most of your SingleFeed or shopping engine questions.
Telephone support - Premium and Full-Service customers have direct access to an assigned Account Manager who can answer questions or troubleshoot via telephone, as well as provide coaching on best practices and strategies for the comparison engines.
Documentation - SingleFeed provides comprehensive product documentation to help customers with setup and use of the platform.
Video and Audio Recordings - SingleFeed publishes a library of videos, webinars and audio recordings to help merchants learn more about best practices for the comparison engines.
Customer forum - SingleFeed customers have the ability to network and share best practices with one another via a forum within the platform.
Blogs - SingleFeed operates three blogs regarding comparison shopping. ComparisonEngines.com (authored by Founder and CEO Brian Smith about news concerning comparison shopping engines), the SingleFeed Blog (listing news and updates from the company) and LoveYourFeed.com (a collection of tips to help merchants succeed on the comparison engines). More information about our blogs can be found here.
Collaborative and Fully Managed Services - Aside from its technology offering, SingleFeed works with some clients in a fully managed basis.